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Max

Max

www.max.com
What is your customer experience with Max?

Max Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Max has 2.7 star rating based on 660 customer reviews. Consumers are mostly neutral.

  • 16% of users would likely recommend Max to a friend or colleague.

  • Rating Distribution
  • Pros: Good movies, Great shows, Good programming.
    Cons: Customer service, All cons, Canceling subscription.

View full overview ›

Media from reviews

Max - I want to delete a profile 1988 and keep 1984 profile
Max - Have paid for service and it is not streamingMax - Have paid for service and it is not streaming - Image 2Max - Have paid for service and it is not streaming - Image 3Max - It's saying renew my subscription if they took the money out today $10.69Max - Subscription is paused cannot figure out how to un pauseMax - Because pissedconsumer .com wanted me to call y’all and see if y’all gonna fix the...
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Top Max Reviews

Positive Review

"Question on bundle for new customer"

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Customer Service was good. The lady was courteous and helpful. I have less than 100 symbols or characters. User's recommendation: Call customer service for...

Critical Review

"Can't sign in"

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The automatically assign to call customer service was wrong and hung up on me So is there any support? User's recommendation: Don’t even bother

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service subscription customer service customer account hbo phone issue problem app
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Rejeana Gzu
map-marker Miami Beach, Florida

Can't sign in

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The automatically assign to call customer service was wrong and hung up on me

So is there any support?

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User's recommendation: Don’t even bother

Brenda G Rte

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want to delete a profile 1988 and keep 1984 profile

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Max - I want to delete a profile 1988 and keep 1984 profile

one of my kids finished my profile and put 1988 can you delete that one and keep the 1984 profile can you please provide a customer service phone number thank you in advance

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Preferred solution: help me delete the profile 1988 thank you and a customer service phone number

Joseph G Pwk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fix my max

Fix my max

Got the bundle with Max Hulu an Disney is in my name but Max is in someone else's name need it fixed asap! It's under David Gazaille an my name an Hulu account is under Joseph Gazaille

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Preferred solution: Want the max put in my name

Gaetano Mwa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

Have paid for service and it is not streaming

Max - Have paid for service and it is not streaming
Max - Have paid for service and it is not streaming - Image 2
Max - Have paid for service and it is not streaming - Image 3
Updated by user Apr 21, 2025

Great

Original review Apr 20, 2025

Picture look as if it is buffing. Have tried from App as well as titled program on screen. Thus is a Hisense smart TV with Ruko.

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Erwin Y Lys

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Because pissedconsumer .com wanted me to call y’all and see if y’all gonna fix the issue if not, give him a call back

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Max - Because pissedconsumer .com wanted me to call y’all and see if y’all gonna fix the...

They want me to pay them $89 a month for just to get Max. I dont think thats right not at all when they say on my text messages I can get it for five dollars for 12 months. They told me that dont apply to me wow.

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Preferred solution: Apology

User's recommendation: No, I will not recommend nobody to this

Megean Qbk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pawtucket, Rhode Island

It's saying renew my subscription if they took the money out today $10.69

Max - It's saying renew my subscription if they took the money out today $10.69

It's saying renew my subscription when I sign in never had this issue they took my payment out today which was 10.69 why am I having an issue

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Resolved
Crystal G Txt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Cancel payment

Max - Cancel payment
Updated by user Mar 07, 2025

Company fixed the issue and I have been provided with apology.

Original review Feb 20, 2025

I paid twice through my service provider and through HBO with cash app cash app is wrong the service through my provider is right I wanted to be refunded with cash app as of now I have paid twice and cash app doesn't allow me to access what was included in the bundle

View full review
Loss:
$19

Preferred solution: Full refund

Asauat F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Al Fahaheel, Ahmadi

I PAYED $209.99 FOR A PREMIUM PLAN AND IT WASN'T THERE.

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Max - I PAYED $209.99 FOR A PREMIUM PLAN AND IT WASN'T THERE.

Hello. I PAYED $209.99 for the premium plan.

However, when I came back to watch on HBO Max and it said I couldn't and that I had to restart my subscription. I just don't get it... Could you help me out?

It says order or contract ID but I have no clue to what that is but I have a screenshot of proof that I bought the Premium Plan for $209.99. Please Help!

View full review
Loss:
$210

Preferred solution: Apology

Tory Znt
map-marker Los Angeles, California

Subscription is paused cannot figure out how to un pause

Max - Subscription is paused cannot figure out how to un pause

Nobody answered please call me back at (661)596-****. I have tried everything it says online to do, although I don't understand how to go to Google play store to manage the subscription in order to unpause it.

How did it get paused anyway. I'm not very happy. This probably should have never happened.

Now the direction given does not fix anything. I need assistance

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User's recommendation: Keep trying

Eric W Orc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker White House, Tennessee

Fix it

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Max - Fix it
Contains 1 confidential file for company representatives

Please lat us cant get in the max can you lat us in and watch moves on it I try to get get in you lat

And watching moves WTH a QR code over the house keep on the moves on max we watch the and happy new year love you both we like to watch moves downstairs and upstairs with me and my dad and mom wi

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User's recommendation: Eric

Resolved
Andrea G Gci

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Cannot get into Max account

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Updated by user Apr 22, 2025

Company fixed the issue and I have been provided with apology. After making our complaint, our max service was suddenly completely restored

Original review Apr 06, 2025

Was asked to update, tried to update, but wouldn't let us update or get into the account. Tried deleting many apps, but still would not let us in.

No matter what we do, it will not let us watch Max, which we are subscribed to, and we are trying to update. We have tried everything imaginable.

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User's recommendation: Do not subscribe to max

Ra M Uiy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker West Bloomfield Township, Michigan

Sign up for max, Hulu and Disney plus

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Sign up for max, Hulu and Disney plus

I tried signing up on the site, but it will not let get passed, that I already have a subscription to Hulu. That I just canceled. I'm not understanding why I can't order this.

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Resolved
Marvin S Hrq

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Verified Reviewer

Resolved: Something went wrong, please try later. All day

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Updated by user Apr 19, 2025

Company fixed the issue and I have been provided with apology. Fixed itself

Original review Apr 04, 2025

Keep on getting the message, something went wrong, please try later, I tried many times during the day.

View full review

Preferred solution: Get connected

User's recommendation: Get me connected

Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Disinformation: Russian and Chinese trolls among us

Jun 16, 2022

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

PATRICIA W Ivo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel service

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Getting run around This is ridiculous. Why cant I call you.

Its like youre trying to make it hard for people to cancel. But you take the money real quick. I want the service cancelled. Patricia Walker {{Redacted}} ASAP.

Youre still charging me after I went thru this before. You sent me an email. I replied.

No action was taken. Email patriciawalker78@***.com

View full review
Loss:
$17

Preferred solution: Cancel service

User's recommendation: Make website more user friendly

Frank Julian C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Antonio, Texas

My subscription

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As I explained I was trying to get rid of Roku being in charge of my account and go directly through max. As I was going to be directed in how to get rid of them when I was hung up on.

So left me choice but to just not worry about max anymore.

Because it's so difficult to keep my profile and change how I pay for max is all I wanted to do. So now you have lost a customer and don't feel your company cares about that.

View full review

User's recommendation: My issue was never resolved I still don't have max even after I updated my payment method. Also while talking to your representative she hung up before I could do what she was going to have me try. So to me this showed me your company just don't care about the customer. I wanted to get off of Roku and just get billed directly from max guess that's not going to happen. So I just won't ever use max again

Alma S Tna

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Antonio, Texas

Cancel

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Want to cancel !!! Never watch it .boring movies, I normally watch Netflix its way better I spend too much money on nothing because I dont like it

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User's recommendation: Would not recommend

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