Max
Max Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Max has a 2.5 star rating from 544 customer reviews, with 27% likely to recommend; most reviews are unfavorable (58%) versus positive (30%), and consumers report widespread dissatisfaction.
Key Takeaways for Future Customers
- Check recent Max reviews for recurring sign-in and streaming issues before subscribing.
- Expect possible problems with billing, refunds, and canceling subscription processes.
- Plan for limited live customer service access; automated help often cited.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and unreachable support.
- Repeated billing issues, double charges, and refund requests.
- Technical problems: app not loading, buffering, casting and TV activation failures.
Positive Feedback
Users praise good movies, great shows, diverse programming, occasional fast resolutions, and a medium price level.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Max has a 2.5 star rating from 544 customer reviews, with 27% likely to recommend; most reviews are unfavorable (58%) versus positive (30%), and consumers report widespread dissatisfaction.
Key Takeaways for Future Customers
- Check recent Max reviews for recurring sign-in and streaming issues before subscribing.
- Expect possible problems with billing, refunds, and canceling subscription processes.
- Plan for limited live customer service access; automated help often cited.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and unreachable support.
- Repeated billing issues, double charges, and refund requests.
- Technical problems: app not loading, buffering, casting and TV activation failures.
Positive Feedback
Users praise good movies, great shows, diverse programming, occasional fast resolutions, and a medium price level.
Media from reviews
Can’t get HBO Max to connect to tv, all it does is buffer then goes back to the icon
They couldnt fix the issue and connected me to their advanced technical support who was supposed to email me and never did. Im going to have to cancel my subscription since it doesnt work
User's recommendation: Hopefully you don’t have a problem they can’t fix
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling
Got hung up on I have been charged by both Amazon and hbo max I don't appreciate this. I want to be able to get on my fire tv with hbo without have to pay twice.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
La Chapelle-D'abondance, Auvergne-Rhône-Alpes
I don't know why I can't watch the MMA fights I paid for the service. Why can't I get that bellator fights? It ain't right and I shouldn't have be paying and I even took away
- - I can't watch MMA fights on Max despite paying premium.
- - Bellator previews beyond initial fights aren't accessible.
I don't understand why that I can't watch the MMA fights on Max. He's supposed to be part of it.
I paid my premium and still can't watch bellator preview fights past fight. You know you supposed to be able to watch all that firstly free when you pay
Preferred solution: Full refund
User's recommendation: Watch out for what you buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem with card purchasing
- - I intended to copy the site email for a card purchase but entered my own by mistake.
- - I approved the transaction and I request a refund to retry.
I was to buy a card and made a mistake when entering the email,so I was so supposed to copy and paste the site email but I made a mistake and entered my email and then I realized I made a mistake but I have already approved the transaction.thats why Im requesting a help to refund my money back so that I can try again o
User's recommendation: To help me refund my money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to delete a profile 1988 and keep 1984 profile
one of my kids finished my profile and put 1988 can you delete that one and keep the 1984 profile can you please provide a customer service phone number thank you in advance
Preferred solution: help me delete the profile 1988 thank you and a customer service phone number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYes, I finally got connected and you hung up on me. That's why.
- - Preeti answered on the second call.
- - She did everything to improve my mood.
- - I plan to return with three bundles at 1699 each.
I got hung up on and the girl that answered it. The second time was PREETI.
me being not a very happy person. She did everything in her power to make me happy which I have to admit she did and that deserves a raise.
I also was worried that Im gonna be charged this for a promotion. I really dont wanna un cancel my thing but I canceled Max and I wanna come back with the three bundle that Im paying separately for each one for 1699 instead of meat 1699 for just one for the last four years I dont know Im a little leery now, but she did an amazing job for tangling with the person like me because I am not in a very good mood and she sure turned that around and thats amazing so I will tell everybody that I know about this bundle and make sure they get it too because they will all appreciate it too
User's recommendation: I will make sure that I tell all my friends and believe me I have a lot and I tell them all about the streaming services because I have cancer and I’m stuck in my bed with chemo and everything else so I watch a lot of TV and when I find something that is good I make sure I tell them everybody wants to save money and if they can do it this way oh my gosh and they all have kids and they all want the same thing so you best believe I will make sure I spread this news if it’s true I’ll find out
Billing
I started paying 50 a month now it's 180 month. No new programming bs. Service could not help me I said that's fine I'll bootleg it
User's recommendation: Don't join
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Subscribed and can’t get tv
- - The best service rep was knowledgeable and thorough.
- - Couldn't get max after subscribing, but we fixed it.
- - As a senior, I appreciate her understanding.
Company fixed the issue and I have been provided with product or service ordered. Immediately solved problem.
I had the best customer service person. Knowledgeable, patient and thorough.
I couldnt get max even though I subscribed and after a long time we finally straightened it out.
As a senior I appreciate her understanding and willingness to go over and over same instructions. Its a problem for seniors signing up.
User's recommendation: It’s a hassle signing up
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't sign in or use this service
- - Charged $9.99 on June 2 after a $2.99/mo promo; I can't sign in.
- - No code was sent after three requests; seven months were charged; please cancel.
They sent me a link to reset my account it did not work I can't activate sign into my account won't let me watch anythin on max or cancel this. They sent me a activation code several times that does not work my user name or password does not work eitther but as long as they can still bill me ten dollars a month they don't care will probobly have to tell my CC company not to let nymore charges from max. Kelly mckenzie spudskellym@***.com
I paid $2.99 a month for a 6-month promo period. You charged me $9.99 on June 2nd.
I tried signing in today, 6-29, but it will not let me sign in. It does not recognize my email on this account spudskellym777@***.com or password. Help does not help, as I asked three times to send me a code, and it never did. So since Max's service does not work, and help does not work, just cancel my service.
You got 7 months of payments without me using it. I will go without it.
Kelly McKenzie. It was charged under my CC MasterCard ending in 1318 to verify me.
- Could not sign
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel account
Information given was false and customer service hung up on me.Ive been given the run around I need help!! This has to ne fraud
- Bad customer service
Preferred solution: Full refund
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy HBO Max was free from DoorDash. I put in on pause and it has frozen
- - -The app won’t resume after I pause.
- - -HBO Max is free with DoorDash; shows won’t load; contact me by email or text.
- - -I use Cast Dystem to connect TV.
The App when I paused will not come on. I got the HBO Max free with DoorDash and I cant get my show back on.
My name is Claire Maxwell. Not happy at all. Please contact me by email or text.
I also used the Cast Dystem to connect with my TV. I also have the APP on my phone.
User's recommendation: Mix the bugs please.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan not sign in it wants me to do an update
- - Had new update info for HBO Max but could not download the update.
- - Nobody answered the phone when I called; it just kept ringing.
Had new update info for HBO Max clicked on the update button to download new update, could not download new update.
Nobody answered the phone when I called, it just kept on ringing. totally unacceptable.
User's recommendation: Your customer service is the worst I have ever seen,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerImmediately corrected
Problem was corrected very quickly it was an automated call . I was concerned when I was not able to speak to a person but my issue was fixed in record time
Media Expert Talks
Disinformation: Russian and Chinese trolls among us
How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.
Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTBBT Fix it!
- - Transfers to multiple reps with no resolution.
- - Frustration from repeating the problem to get help.
- - Seeks steps to watch TBBT without freezing.
It was terrible. I just kept getting transferred to different people.
By the time I got so frustrated explaining the problem, I had already spoke with 5 representatives, and the issue never was resolved.
I find it very unacceptable that they say to contact them, but when you do, they can't or won't help you. I just want to know how I can watch TBBT without it freezing and pixelating every 2 seconds.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot good customer service
Never got to talk to anyone. Had trouble setting up Roku and needed help from a live person. No one helped we still havent set it up correctly and we arent very happy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFix my max
Got the bundle with Max Hulu an Disney is in my name but Max is in someone else's name need it fixed asap! It's under David Gazaille an my name an Hulu account is under Joseph Gazaille
Preferred solution: Want the max put in my name
Brands Related to Max
Discovery Plus
“What company that takes customers' money doesn't have a customer service department where you can either...“
HGTV
“I got call fro HGTV delivery I wone 25 million dollars i sent activation fee to find out i had to pay...“
Discovery Channel
“I am not paying to use customer service...im sorry...this is not my fault...it is yalls and I am not...“
HBO Max
“the person sucks and I can't get pass this point until you get 100 symbols who *** cares this *** is...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation